Award-Winning Customer Service & Support
Service & Support
Our copier Service & IT Support Department makes sure your unit is completely networked and has the latest firmware and software, using only new parts and OEM supplies to keep your equipment in tiptop condition.
- Open Weekends & Evenings
- Auto Supply Replacement
- Fast Response Time
- Inventory Available – In Stock!
- Free Set-up & Delivery
- Complete IT Department
Top-Rated Service Department
Service
The A-1 Advantage is our down to earth personal touch backed with a hearty support system. We believe the key to success is the support that follows the sale.
Service Calls
We can handle immediate requests within as little as 2 hours within the DFW metroplex! A1 Image provides local service with friendly, factory-trained and certified technicians who help keep your equipment running smoothly to eliminate downtime.
Our integrated dispatch system sends real-time notifications: you’ll receive an email when your work order has been logged, when the tech is en route, arrives and completes the service call. You can also log calls yourself and check service and order history.
Maintenance Agreements
We offer inclusive maintenance agreements to manage your organization’s printer maintenance and supplies, all for one consolidated monthly fee.
Our IT Department makes sure your unit is completely networked and has the latest firmware and software, using only new parts and OEM supplies. Our service department is open on Saturdays!
Complete IT Department
IT Support
Networking
Making the network of your company work for them and finding the best solution.
- Configuration
- Drivers
- IOS Upgrades
- Software Solutions
- Software Installs
- Wireless
- Voice/Video Collaboration
- Mobile Print – AirPrint
- File Storage & Sharing
- Backup & Recoveries
Hardware
Providing and installing the physical equipment needed to get a company set up for networking.
- Equipment
- Router
- Switches
- Wall Terminal Drops
- PC Builds
- Laptops
- Servers
- VOIP Phones
- Upgrades
Remote Support
Evaluation, diagnosis and repair of computer and network systems from a remote connection through the internet.
- Troubleshooting
- Providing Remote Solutions
Print Cost Management
Solutions that allow you to assign print costs to specific departments, users, or clients.
- Kaliegh
- PaperCut
IT
Identifying your company’s organizational requirements and seamlessly matching them with technology solutions.
Document Management
Computer systems and software to store, manage and track electronic documents and images of paper-based information captured with a document scanner.
- Drivve
- Square 9
- OSA
The A1 Advantage
Why Choose A1 Image?
- FREE Same Day Delivery
- FREE Setup & Networking
- FREE Software & Installation
- Inventory in Stock & Available
- FREE Office Training
- FREE IT Network Support
- FAST Service – 2 Hrs in DFW
- Open Saturday & Evenings
- Sharp Factory Trained Technicians
Award-Winning Copier Service
At A-1 Image, Inc., it’s our promise to deliver impeccable service to every customer through advanced IT support, industry-leading products, and first-class service. These are the values we work hard to bring to you every single day.
40+ Years Experience
A-1 Image is your award-winning Sharp copier sales and service provider, with over 40 years working exclusively with the Sharp brand. Sharp factory-trained technicians, a full OEM supply inventory, and instant access to Sharp Electronics technical support for parts, bulletins, firmware, drivers and software.
Our A1 Advantage
Our down-to-earth personal touch, backed by a solid support system. Real success comes from the support you get after the sale: your rep follows through with every manual, backup supply and the training you need to get the most from your new equipment.
Copiers & Office Machines
Buy quality Sharp Copiers and Multifunction Printers for your business. Sharp’s versatile lineup of digital MFPs offers secure, high-quality, environment-friendly document solutions that keep pace with your needs.
Top-rated products & service
What Dallas–Fort Worth offices say about working with A1 Image.
“A1-Image is superior in customer service, product and price! I would highly recommend them for all your copy needs!”
“We got a Sharp MFP from these guys a few years back. Didn’t know what type of printer our company needed, but the owner stepped us through the options and it turns out we didn’t need the most expensive, so I was impressed he didn’t try to upsell us.”
